SMS Consent & Messaging Disclosures

This page documents how ShopTech collects consent from customers to receive text messages and the disclosures they receive. It is published at a public URL so that mobile carriers and The Campaign Registry can verify our opt-in process during A2P 10DLC review. Because consent is collected verbally and in person, this page (together with a screenshot of the staff consent control) stands in for the web opt-in screenshot that a web form would provide.

1. Program & Sender

• Sender / brand: ShopTech, operated by Zack Dot Solutions LLC (A2P 10DLC Standard brand).
• Use case: Account Notification transactional service notifications only.
• Sending number: (949) 787-1115 (a single number shared across all shops on the platform).
• Direction: one-way. Customer replies are handled in a secure web portal, not over SMS.
• Sender identity: every message begins with “ShopTech (for [Shop Name]):” so ShopTech is always the named sender and the individual shop is shown as context. This is enforced in code; any message whose first line does not contain “ShopTech” is refused before it reaches the carrier.

2. How Customers Opt In (Verbal, In Person)

There is no web opt-in form and no purchased or imported lists. When a shop technician enters a customer’s mobile number, the app displays a required yes/no control with no default answer and shows the script below, which the technician reads aloud. Only an explicit “yes” creates a consent record; consent is never a condition of any purchase or service.

Each consent record stores the customer’s name, mobile number (normalized to E.164), a time-zone-aware opt-in timestamp, the script version read, and the staff member who captured it. Records are retained; an opt-out adds a revocation timestamp rather than deleting the record. No message is sent to any number without a valid, un-revoked consent record on file.

3. Opt-In Confirmation (sent once, immediately)

As soon as consent is recorded, the customer receives a one-time confirmation while still at the counter, carrying the full program disclosures:

[Shop Name] is the individual shop, substituted at send time; if unavailable, that clause is dropped rather than replaced with a placeholder.

4. Sample Messages

Every message shares one envelope: the sender line, the content, a portal link, and on the first message of each repair and periodically after an opt-out reminder. There are four content types.

Repair complete (automated):

Technician message (about the customer’s own repair):

Photo attachment (viewed in portal):

Generic update fallback:

“Wheeler Bikes” and the portal link are illustrative; the envelope and disclosures are exact.

5. STOP, START & HELP

Opt-out, opt-in, and help keywords are handled automatically by the messaging platform. Recognized opt-out keywords include STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPTOUT. An opt-out is honored immediately and, because all shops share one number, applies across the entire platform. The messages sent are:

Reply to STOP (unsubscribe):

Reply to START (resubscribe):

Reply to HELP:

6. Frequency, Content & Data

• Frequency: varies and is tied to the repair, not a schedule typically one to five messages over a few days; a customer with no open repair receives none.
• Content boundary: messages are limited to transactional notifications about the recipient’s own open repair (status changes, service-item updates, and quote/approval requests). No marketing, promotions, sales, discounts, review/referral requests, or newsletters are sent on this number.
• Recurring/scheduled sends: none; every message is triggered by an event on a specific repair.

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