Questions, answered plainly.

ShopTech is a service order and work order management app for bike shops running Shopify. It adds repair tickets, a customer-facing repair tracker, special orders, a supplier catalog with direct ordering, purchasing, inventory counts, printing, and online order fulfillment to the Shopify store you already run.

Yes, it requires it. ShopTech is a Shopify app with POS smart grid tiles for creating and completing work orders and for taking special orders at the register. It installs from the Shopify App Store, uses your existing products, customers, inventory, and locations, and hands finished work orders to the POS cart for payment. Shopify POS Pro is required at each location, since the smart grid tiles and in-store checkout are POS Pro features.

Every work order has a private link, and it goes out to the customer by text on its own: the first time a tech sends an update, and again when the bike is ready. It opens a live tracker showing status, line items, and any photos your techs added, and lets the customer message the shop back. There is no app to install and no password. The signed link is the credential, and it closes once the bike is picked up.

Yes. ShopTech is a Shopify app, not a standalone point of sale. It extends a Shopify store rather than replacing one. You need an active Shopify plan and Shopify POS Pro at each location where you'll run ShopTech, because the POS smart grid tiles and in-store checkout are POS Pro features; POS Lite is not enough. Those Shopify fees are billed by Shopify and are separate from your ShopTech subscription. If you're already running your shop on Shopify POS Pro, you have everything you need.

ShopTech is $299 per month for your first location and $150 per month for each additional location, billed through Shopify on your existing Shopify invoice. There is one plan, and it includes every feature with unlimited work orders, staff, and devices. There is a 14-day free trial. That price is for ShopTech only. Your Shopify plan and Shopify POS Pro are billed separately by Shopify.

Yes, as a feature of its own. A special order is taken at the register with a POS tile or by flagging a line on a work order. It goes on the shop's clipboard to buy, or gets claimed off a stock order you already placed, then it's tracked through arrival, the hold shelf, and pickup. You can record a deposit taken in POS, the customer gets a text when the part lands, a hold tag prints for the box, and the unit is reserved in Shopify so nobody sells it off the floor. For a repair, receiving the part tells you immediately whose bike can move to the stand.

Yes. Inventory lookups span every Shopify location, staff get per-location access, and work orders belong to the shop they were written at. Additional locations are billed per location.

Yes, and from more than one at a time. Search every connected supplier by product name, manufacturer part number, or barcode, and ShopTech lines their stock and cost up side by side with the best price marked, down to which regional warehouse has the part. Pull the one you want straight onto a purchase order. For suppliers that support it, ShopTech then submits the order to the supplier directly, so nothing gets re-keyed into their website.

Live connections today are QBP, J&B Importers, BTI, and Trek, each offering what that supplier's system allows: catalog search, live stock, your dealer cost, warehouse-level availability, and, for QBP and J&B, direct order submission with drop-ship. BTI orders go out as a cart file you upload in one step. The supported suppliers page lists every connection and its functions. If yours isn't on it, tell us which one.

Yes, and they're shown before an import runs. The brand import creates up to 500 products per import and 1,000 per day across all imports, with up to 20 brand-and-category picks per import. A store can list up to 2,500 products for dropship. These keep your Shopify store a size you can actually manage; a larger allowance is a plan change, so talk to us.

For 90 days after the work order is completed, then they're deleted, including from the customer's repair tracker. Download all from the work order's Media tab keeps a copy. Videos can be up to 60 seconds. There's no storage cap and no storage charge.

Each enabled shop includes 1,000 text messages per billing cycle, pooled across your shops, so three shops share 3,000. Past that it's 4 cents per text, billed through Shopify with your plan. Messages go out when you send an update, when a job is ready, and when a special order lands, so most shops stay well inside the allowance. Texts are never held back for billing reasons, the Shops page shows the running count, and nothing is billed for texts during the trial.

No. With dropship, you list a product from a connected supplier and ShopTech keeps the supplier's stock count in Shopify at a location of its own. The product is in stock on your online store even when your shelf is empty, and when it sells, the supplier ships it. Today that works with QBP's Retail Fulfillment Services and J&B Importers; each charges its own per-box fee.

Shopify decides, using its own order routing. Rank your store first and you ship from your own stock, with the supplier covering what you don't have; rank the supplier first and it ships whenever it has stock. Either way, the supplier order waits in ShopTech for a staff member to release it, or for your automatic-release rule to pass, before anything is sent.

Your store, start to finish. They order on your online store, and when the supplier ships, ShopTech fulfills the Shopify order with the tracking number and Shopify sends its normal shipping confirmation. The supplier's name never appears.

Yes. The entire staff app is available in English and Spanish, and each staff member can pick their own language on their own device.

Yes. The ShopTech print client runs on any Mac or Windows PC in the shop and prints to any printer attached to it, silently, from whichever device the job came from. You choose which jobs print on their own, like product labels for everything that just landed against a purchase order, and the print client runs them in the background without anyone tapping print. Drop-off receipts, pickup receipts, item tags, and product labels all go through it.

No. ShopTech runs on the iPads, phones, and computers you already use for Shopify POS. Printing goes through your device's own print dialog, so any printer already attached to a Mac or Windows PC works as-is; on an iPad or iPhone it has to be an AirPrint printer. If your receipt or label printer isn't AirPrint (plenty of thermal printers aren't), the ShopTech print client runs on any computer on the same network and prints silently in the background, with no dialog at all.

Most repair-shop software asks you to run a second point of sale alongside Shopify. ShopTech is built directly on top of Shopify instead, so parts come from your Shopify catalog, customers are your Shopify customers, and a completed repair checks out in the register you already use. The service work itself (tickets, parts ordering, stock counts) lives in ShopTech, and it covers the full bike shop workflow: work orders, special orders, a supplier catalog that searches every supplier at once, purchasing sent straight to the supplier, stocktakes, printing from any device, and in-store pickup.